Data Protection · Player Privacy
At ra789, your privacy is not an afterthought bolted on at the end of a product development cycle. How we handle your personal data is a core part of how we operate as a licensed online gaming platform serving Pakistani players. This Privacy Policy explains in plain, readable terms exactly what data ra789 collects, why we collect it, how it is stored and protected, and what rights you hold over your information. Please read this document before registering an account or using any ra789 services.
This Privacy Policy ("Policy") describes the data protection practices of ra789 ("ra789", "we", "us", "our") in connection with the ra789 online gaming platform accessible at ra789.net ("Platform"). This Policy applies to all individuals who visit the Platform, create or hold an ra789 account, or interact with ra789 in any capacity, including players based in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other regions of Pakistan.
This Policy is incorporated by reference into the ra789 Terms and Conditions. By using the ra789 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the ra789 Platform or provide any personal data to ra789.
ra789 is committed to processing personal data lawfully, fairly, and transparently in accordance with the obligations imposed by its international gaming licence and applicable data protection standards. This Policy is reviewed and updated periodically to reflect changes in our practices, legal requirements, or regulatory guidance.
ra789 is the data controller responsible for the personal data collected and processed in connection with the Platform. As data controller, ra789 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out in accordance with applicable data protection obligations.
ra789 operates under an international gaming licence that imposes specific data handling obligations on the platform, including requirements relating to KYC (Know Your Customer) data collection, anti-money-laundering record keeping, and responsible gaming data processing. These obligations form part of the lawful basis for certain categories of data processing described in this Policy.
ra789 collects the following categories of personal data from players and Platform visitors:
ra789 collects personal data through the following means:
ra789 processes personal data only where a lawful basis exists. The primary lawful bases applicable to ra789's data processing activities are set out below:
| Processing Purpose | Lawful Basis |
|---|---|
| Account registration and management | Performance of contract (the ra789 Terms & Conditions) |
| Age and identity verification (KYC) | Legal obligation (gaming licence requirements) |
| Transaction processing (deposits, withdrawals) | Performance of contract |
| Anti-money-laundering monitoring and record-keeping | Legal obligation (AML compliance requirements) |
| Responsible gaming monitoring and tool administration | Legal obligation (gaming licence) / Legitimate interests |
| Customer support and dispute resolution | Performance of contract / Legitimate interests |
| Fraud prevention and platform security | Legitimate interests |
| Platform analytics and improvement | Legitimate interests |
| Direct marketing communications | Consent (where obtained at registration or subsequently) |
ra789 uses the personal data we collect for the following specific purposes:
To create, maintain, and manage your ra789 account; to authenticate your identity when you log in; to process changes to your account settings; and to communicate account-related information including deposit confirmations, withdrawal notifications, and security alerts.
To verify that you meet ra789's minimum age requirement of 21 years old; to confirm your identity in compliance with ra789's KYC obligations under its international gaming licence; and to conduct ongoing monitoring to ensure the information on your account remains accurate and consistent.
To process deposit transactions from JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, and Meezan Bank into your PKR Wallet; to process withdrawal requests from your PKR Wallet to your registered payment method; and to maintain complete and accurate financial records as required by ra789's licensing obligations.
To apply deposit limits, session time limits, cooling-off periods, and self-exclusion restrictions that you have set via your account dashboard; to monitor gaming patterns for indicators of potentially problematic gambling behaviour; and to provide appropriate interventions or signposting to responsible gaming resources where warranted.
To monitor transaction patterns for indicators of money laundering, terrorist financing, or other financial crimes as required by ra789's international gaming licence; to conduct source-of-funds verification where required; and to report suspicious activity to relevant authorities where ra789 is legally obligated to do so.
To detect, investigate, and prevent fraudulent activity including account fraud, payment fraud, bonus abuse, and multi-accounting; to monitor for prohibited conduct as defined in the ra789 Terms and Conditions; and to protect the integrity of the ra789 Platform for all players.
To respond to enquiries, complaints, and support requests submitted via live chat or email; to investigate and resolve disputes; and to improve the quality of ra789's customer support services through analysis of support interaction records.
Where you have consented to receive marketing communications, to send you information about ra789 promotions, bonuses, and new game releases via SMS to your registered Pakistani mobile number or by other agreed communication channels. You may withdraw your marketing consent at any time by contacting the ra789 support team or updating your communication preferences in your account settings.
ra789 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. ra789 shares personal data only in the following limited circumstances:
ra789 shares personal data with carefully selected third-party service providers who process data on ra789's behalf under binding data processing agreements. These providers include payment processing partners (JazzCash, EasyPaisa, and banking partners), identity verification and KYC service providers, game content providers (who receive only anonymised or pseudonymised session data), platform hosting and infrastructure providers, and customer support tooling providers. All data processors are contractually required to process personal data only as instructed by ra789 and to implement appropriate security measures.
ra789 may disclose personal data to its international gaming licensing authority, financial intelligence units, law enforcement agencies, or other regulatory bodies where ra789 is legally required to do so, including in connection with AML reporting obligations, suspicious activity reports, or responses to valid legal orders.
In the event of a merger, acquisition, reorganisation, or sale of ra789's business or assets, personal data held by ra789 may be transferred to the acquiring entity as part of that transaction. ra789 will provide notice of any such transfer that materially affects the processing of your personal data.
ra789 may share your personal data with third parties where you have provided explicit, informed consent to that specific sharing arrangement.
ra789 retains personal data for only as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by ra789's legal and licensing obligations. The following retention periods apply as a general guide:
Upon expiry of applicable retention periods, ra789 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an individual.
ra789 implements technical and organisational security measures appropriate to the sensitivity of the personal data we process and the risks associated with our operations as an online gaming platform. These measures include:
Notwithstanding these measures, no internet-based system can guarantee absolute security. ra789 encourages all players to use a strong, unique password for their ra789 account and to enable any available account security features. You are responsible for maintaining the security of your account credentials. Please notify ra789 immediately at [email protected] if you suspect any unauthorised access to your account.
ra789 uses cookies and similar tracking technologies on the Platform to support functionality, security, and platform improvement. The categories of cookies used by ra789 are as follows:
These cookies are strictly necessary for the Platform to function. They are used to maintain your logged-in session, to apply responsible gaming restrictions you have set, and to support security features including session token management and CSRF protection. These cookies cannot be disabled without preventing core Platform functionality from operating correctly.
With your consent, ra789 uses analytics cookies to understand how players navigate and use the Platform, which game categories are most popular, and where players encounter difficulty. Analytics data is used in aggregate and anonymised form to improve the Platform experience. These cookies can be declined without affecting your ability to access or use the Platform.
These cookies remember your Platform preferences such as your chosen language settings and display preferences. They improve your experience by reducing the need to re-enter settings on each visit.
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will impair or prevent access to the ra789 Platform. ra789's use of cookies does not extend to building advertising profiles for use by third-party ad networks.
Depending on your jurisdiction and the applicable data protection framework, you may hold the following rights in relation to your personal data held by ra789. ra789 will respond to valid rights requests within a reasonable timeframe, typically within thirty (30) calendar days of receipt of a verified request.
To exercise any of the above rights, please submit a written request to [email protected] including your full name, account username, and a description of the right you wish to exercise. ra789 may require identity verification before processing a rights request to protect against unauthorised access to another player's data.
The ra789 Platform is strictly for individuals aged 21 years of age or older. ra789 does not knowingly collect personal data from individuals under 21. If ra789 becomes aware that personal data has been collected from an individual under 21, that account will be immediately suspended, all data will be reviewed, and the data will be deleted in so far as is consistent with ra789's legal obligations.
If you are a parent or guardian and believe that a person under 21 in your household has registered an account on ra789, please contact the support team immediately at [email protected]. ra789 will investigate and take appropriate action as quickly as possible.
As an internationally licensed gaming platform, ra789 may process personal data on infrastructure located outside of Pakistan, including in the jurisdiction in which ra789 holds its gaming licence. Where personal data is transferred internationally, ra789 ensures that appropriate safeguards are in place to protect your data to the same standard that applies within Pakistan. These safeguards may include contractual data transfer agreements with receiving entities that incorporate internationally recognised data protection clauses.
ra789's payment processing partners, including JazzCash and EasyPaisa, process transaction data within Pakistan's domestic financial infrastructure. Data shared with these partners for the purpose of payment processing is subject to their own privacy policies and applicable Pakistani financial regulation.
ra789 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, regulatory guidance, or Platform functionality. When material changes are made to this Policy, ra789 will notify registered players via their registered mobile number (SMS) or by prominently displaying a notice on the Platform, not less than seven (7) days before the amended Policy takes effect, except where immediate changes are required by law or licensing authority direction.
The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the ra789 Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ra789, please contact us through the following channels:
If you are not satisfied with ra789's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction, or to the gaming licence regulatory authority which oversees ra789's compliance obligations. Details of these authorities are available upon request from the ra789 support team.
These are the operational data protection standards every ra789 player can rely on.
ra789 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your contact details, payment information, and gaming history are not products. They are operational data used only as described in this Policy.
All data transmitted between your device and ra789's servers is encrypted using Transport Layer Security. Your JazzCash number, CNIC details, and account credentials travel across the network in encrypted form, invisible to anyone attempting to intercept the connection.
ra789 collects only the data that is genuinely required to operate the Platform, meet our licensing obligations, and serve you as a player. We do not collect data speculatively or maintain data beyond the retention periods stated in this Policy.
The access, rectification, erasure, and portability rights described in this Policy are genuine rights that ra789 will honour within published response timeframes. Submit a written request to [email protected] and our data protection team will process it correctly and promptly.
ra789 staff can access personal data only where it is necessary for their specific operational role. A customer support agent does not have access to your full financial history. An analyst does not have access to your identity documents. Access is role-based, logged, and audited.
When ra789 makes material changes to this Privacy Policy, we notify affected players before the changes take effect — not after. You will not find that this Policy has quietly changed without notice. Updates are communicated via SMS to your registered Pakistani mobile number.
Play on a licensed, secure platform built specifically for Pakistani players — all in PKR.